Investor Charter
Annexure - A
Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:
A) Vision and Mission Statements for investors
Vision:
Invest with knowledge & safety.
Mission:
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B) Details of business transacted by the Research Analyst with respect to the investors
- To publish research report based on the research activities of the RA
- To provide an independent unbiased view on securities.
- To offer unbiased recommendation, disclosing the financial interests in recommended securities.
- To provide research recommendation, based on analysis of publicly available information and known observations.
- To conduct audit annually
- To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
- To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.
C) Details of services provided to investors (No Indicative Timelines)
- Onboarding of Clients
o Sharing of terms and conditions of research services
o Completing KYC of fee paying clients - Disclosure to Clients:
o To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts
of interest, if any
o To disclose the extent of use of Artificial Intelligence tools in providing research services
o To disclose, while distributing a third party research report, any material conflict of interest of such third party research provider or provide web address that directs a recipient to the relevant disclosures
o To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst. - To distribute research reports and recommendations to the clients without discrimination.
- To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
- To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
- To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
- To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
- To treat all clients with honesty and integrity
- To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.
D) Details of grievance redresal mechanism and how to access it
- Investor can lodge complaint/grievance against Research Analyst in the following
ways:Mode of filing the complaint with research analyst
In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.Mode of filing the complaint on SCORES or with Research Analyst
Administration and Supervisory Body (RAASB)
i. SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) SEBI SCORES portal (Opens in a new tab)Two level review for complaint/grievance against Research Analyst:
>First review done by designated body (RAASB)
>Second review done by SEBIii. Email to designated email ID of RAASB
- If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051
- Investor can lodge complaint/grievance against Research Analyst in the following
E) Rights of investors
- Right to Privacy and Confidentiality
- Right to Transparent Practices
- Right to fair and Equitable Treatment
- Right to Adequate Information
- Right to Initial and Continuing Disclosure -Right to receive information about all the statutory and regulatory disclosures
- Right to Fair & True Advertisement
- Right to Awareness about Service Parameters and Turnaround Times
- Right to be informed of the timelines for each service
- Right to be Heard and Satisfactory Grievance Redressal
- Right to have timely redressal
- Right to Exit from Financial product or service in accordance with the terms and conditions agreed with the research analyst
- Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
- Additional Rights to vulnerable consumers – Right to get access to services in a suitable manner even if differently abled
- Right to provide feedback on the financial products and services used
- Right against coercive, unfair, and one-sided clauses in financial agreements
F) Expectations from the investors (Responsibilities of investors)
Do’s
i. Always deal with SEBI registered Research Analyst.
ii. Ensure that the Research Analyst has a valid registration certificate.
iii. Check for SEBI registration number.
Please refer to the list of all SEBI registered Research Analyst which is available on SEBI website in the following link:
SEBI registered intermediaries (Opens in a new tab)
iv. Always pay attention towards disclosures made in the research reports before investing.
v. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if research analyst has opted for the mechanism. (Applicable for fee paying clients only)
vi. Before buying/ selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst.
vii. Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
viii. Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.
ix. Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
x. Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
xi. Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions.
xii. Inform SEBI about Research Analyst offering assured or guaranteed returns.
Don’ts
i. Do not provide funds for investment to the Research Analyst.
ii. Don’t fall prey to luring advertisements or market rumors.
iii. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
iv. Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst.
Complaint Board
Annexure - B
Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:
Data for the month ending - September 2026
| Sr. No | Received From | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints > 3 Month | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 01 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 02 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 03 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| 𝗚𝗿𝗮𝗻𝗱 𝗧𝗼𝘁𝗮𝗹 | 0 | 0 | 0 | 0 | 0 | 0 |
Number of complaints received during month against the RA due to impersonation by some other entity:
Note: In case of any complaints received against the RA due to impersonation of the RA by some other entity, the RA may adjust the number of such complaints from total number of received/resolved complaints while preparing the above table. Further, RA must close such impersonation related complaints after following the due process as specified by SEBI/RAASB.
* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
^ Average Resolution time is the sum total of time taken to resolve each complaint, in
days, in the current month divided by total number of complaints resolved in the current
month.
Trend of monthly disposal of complaints
| Sr. No | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 01 | November, 2024 | 0 | 0 | 0 | 0 |
| 02 | December, 2024 | 0 | 0 | 0 | 0 |
| 03 | January, 2025 | 0 | 0 | 0 | 0 |
| 04 | February, 2025 | 0 | 0 | 0 | 0 |
| 05 | March, 2025 | 0 | 0 | 0 | 0 |
| 06 | April, 2025 | 0 | 0 | 0 | 0 |
| 07 | May, 2025 | 0 | 0 | 0 | 0 |
| 08 | June, 2025 | 0 | 0 | 0 | 0 |
| 09 | July, 2025 | 0 | 0 | 0 | 0 |
| 10 | August, 2025 | 0 | 0 | 0 | 0 |
| 11 | September, 2025 | 0 | 0 | 0 | 0 |
| 12 | October, 2025 | 0 | 0 | 0 | 0 |
| 13 | November, 2025 | 0 | 0 | 0 | 0 |
| 14 | December, 2025 | 0 | 0 | 0 | 0 |
| 15 | January, 2026 | 0 | 1 | 0 | 1 |
| 16 | February, 2026 | 1 | 1 | 1 | 1 |
| 17 | March, 2026 | 1 | 1 | 1 | 1 |
| 18 | April, 2026 | 1 | 0 | 1 | 0 |
| 19 | May, 2026 | 0 | 0 | 0 | 0 |
| 20 | June, 2026 | 0 | 0 | 0 | 0 |
| 21 | July, 2026 | 0 | 0 | 0 | 0 |
| 22 | August, 2026 | 0 | 0 | 0 | 0 |
| 23 | September, 2026 | 0 | 0 | 0 | 0 |
* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| Sr. No | Year | Carried forward from previous Year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 01 | 2024-25 | 0 | 0 | 0 | 0 |
| 02 | 2025-26 | 0 | 3 | 3 | 0 |
| 𝗚𝗿𝗮𝗻𝗱 𝗧𝗼𝘁𝗮𝗹 | 0 | 3 | 3 | 0 |
* Inclusive of complaints of previous years resolved in the current year.
# Inclusive of complaints pending as on the last day of the year.
Disclosure Document
Purpose of the Document
This document provides essential information regarding the Research and Recommendation Services offered by Intratrade Research & Technology Private Limited. It aims to assist prospective clients in making an informed decision.
Research Analyst Details
1. Name and Registration
- Research Analyst: Intratrade Research & Technology Private Limited
- SEBI Registration No.: INH000018744
- Registration Date: November 04, 2024
- BSE Enlistment No.: 6406
2. Business Focus
- Providing research and recommendation services.
Terms and Conditions
For detailed terms and conditions, please refer to the following link:
Terms and Conditions
Disciplinary History
- SEBI Penalties/Directions
- No penalties or directions have been issued by SEBI.
- No penalties or directions have been issued by SEBI.
- Litigations/Legal Proceedings
- No pending material litigations or legal proceedings.
- No findings of inspections or investigations impacting the Research Analyst.
Details of Associates
- Intratrade Research & Technology Private Limited does not have any associates.
Disclosures Regarding Research and Recommendations
- Financial Interests
- The Research Analyst may have a financial interest or ownership in the recommended securities. Details will be disclosed in the advice reports provided.
- The Research Analyst may have a financial interest or ownership in the recommended securities. Details will be disclosed in the advice reports provided.
- Conflicts of Interest
- The Research Analyst declares no actual or potential conflicts of interest arising from associations with issuers. Any conflicts, if they arise, will be disclosed promptly.
- The Research Analyst declares no actual or potential conflicts of interest arising from associations with issuers. Any conflicts, if they arise, will be disclosed promptly.
- Compensation from Subject Company
- No compensation has been received in the past 12 months for:
- InvestmentS banking or merchant banking services
- Public offering management or co-management
- Other services or products
- No compensation has been received in the past 12 months for:
- Compensation or Benefits
- The Research Analyst has not received any compensation or benefits from the Subject Company or any third parties related to research or recommendations.
- The Research Analyst has not received any compensation or benefits from the Subject Company or any third parties related to research or recommendations.
- Client Relationship
- The Subject Company has not been a client in the past 12 months.
- The Subject Company has not been a client in the past 12 months.
- Employment History
- No officer, director, or employee of Intratrade Research & Technology Private Limited has served as an officer, director, or employee of the Subject Company.
- No officer, director, or employee of Intratrade Research & Technology Private Limited has served as an officer, director, or employee of the Subject Company.
- Market Making Activities
- Intratrade Research & Technology Private Limited is not engaged in any market-making activities for the Subject Company.
Important Disclosures
- Non-Execution of Trades by Research Analyst
- The Research Analyst does not execute or carry out any trades (buy/sell transactions) on behalf of clients. Clients are advised not to permit the Research Analyst to execute trades on their behalf.
- No Assured Returns
- All investments in the securities market are subject to market risks. Registration with SEBI and certifications from NISM do not guarantee returns. We do not offer any profit-sharing model or assurance of returns.
- MITC
- To review the details of the Most Important Terms and Conditions (MITC), please refer to the MITC section of our website: Terms and Conditions
- The MITC will be revised in line with changes standardized by the Industry Standards Forum (ISF) in consultation with SEBI and RAASB and will be updated on our website.
- Usage
- The client agrees to use the services for personal benefit and consumption only. Unauthorized distribution or reproduction of our research reports or content is strictly prohibited and may attract appropriate penal action.
- No Representation on Our Behalf
- Clients shall not describe themselves as our agent or make any representations or warranties on our behalf. Clients are prohibited from permitting the Research Analyst to execute trades on their behalf.
- Accuracy of Information
- All information provided by clients must be accurate and complete. Intratrade Research & Technology Private Limited is not liable for any losses or damages arising from inaccuracies in the information provided by clients.
- Confidentiality & IP Rights
- All research reports, materials, and intellectual property provided by Intratrade Research & Technology Private Limited remain its property. Clients must maintain the confidentiality of such materials and shall not share them without explicit written consent.
- Performance Disclaimer
- Past performance is not indicative of future performance.
Support Team Disclaimer
Our organization employs two distinct categories of staff to assist with client queries:
- Customer Support Executives:
Responsible for explaining the features and benefits of services offered before subscription. They are not authorized to handle any research-related queries. - Customer Support Managers:
Responsible for addressing research-related inquiries. However, they are not authorized to recommend or suggest changes to research provided by the analysts through official channels such as the mobile app, Telegram, or any other official platform. If any employee engages in actions contrary to this policy, clients must notify us immediately at intratraderesearch@gmail.com for corrective action. The company will not be held responsible for any adverse consequences arising from such actions. Customer Support Managers are typically graduate-level employees.
Thanks and Regards :
Pooja Borse
Compliance Officer,
Intratrade Research & Technology Private Limited.
Disclosures With Recommendations
- Analyst Holdings and Positions
- The analyst has no holding or position in the securities recommended herein.
- Connection or Association
- The analyst has no connection or association of any sort with any issuer of the products/securities recommended herein.
- Conflicts of Interest
- The analyst has no actual or potential conflicts of interest arising from any connection to or association with any issuer of products/securities. There are no material facts or information that might compromise the analyst’s objectivity or independence in carrying out recommendation services.
- Remuneration
- The analyst has not received any form of remuneration or consideration from the products/securities recommended herein.
- Disciplinary History
- The research analyst has no material adverse disciplinary history as of the publication date of this report.
- Associates
- The research analyst has no associates.
- Beneficial Ownership
- Research analysts or its employees or associates may have beneficial ownership of 1% or more in the subject company at the end of the month immediately preceding the date of publication of the research report.
- Financial Interest
- Research analysts or its employees or associates do not have any financial interest in the subject company.
- Conflicts of Interest (Publication Time)
- Research analysts or its employees or associates have no actual or potential conflicts of interest arising from any connection to or association with any issuer of products/securities at the time of publication of the research report.
- Remuneration or Compensation
- Research analysts or its employees or associates have not received any form of remuneration, consideration, or compensation from the subject company or anyone in connection with the research report in the past twelve months.
- Client Status
- The subject company was not a client of the research analyst during the twelve months preceding the date of distribution of the research report.
- Corporate Positions
- Research analysts or its employees or associates have not served as an officer, director, or employee of the subject company.
- Market Making Activities
- Research analysts or its employees or associates have not been engaged in market-making activities for the subject company.
Access to Securities Information
To access key features of the securities, including performance track records, please visit the following links:
- Moneycontrol (Opens in a new tab)
- BSE India (Opens in a new tab)
- NSE India (Opens in a new tab)
Abbreviations Explained in Detail:
- SL (Stop Loss): A predetermined price level where an investor will exit a trade to limit their losses, typically placed below the purchase price for long positions and above for short positions.
- TG (Target): The anticipated price level at which an investor plans to sell a stock or asset to lock in profits.
- CMP (Current Market Price): The most recent price at which an asset or security was traded, providing a real-time snapshot of its market value.
- CE (Call Option): A financial contract that gives the buyer the right, but not the obligation, to purchase a specified quantity of an underlying asset at a predetermined price within a specified time period.
- PE (Put Option): A financial contract that gives the buyer the right, but not the obligation, to sell a specified quantity of an underlying asset at a predetermined price within a specified time period.
- INTRABTST (Intraday and Buy Today Sell Tomorrow): Refers to trading strategies where positions are bought and sold within the same trading day (intraday) or bought one day and sold the next (Buy Today, Sell Tomorrow).
- BTST (Buy Today Sell Tomorrow): A trading strategy where stocks are bought with the intention of selling them the following day to take advantage of anticipated short-term price movements.
- Weekly (7 Days): Typically refers to options contracts or other financial instruments that expire or settle after a period of one week (7 days).
- Hero Ya Zero (100% Risk of Total Option Premium): Indicates a high-risk scenario where the entire premium paid for an option is at risk of being lost due to adverse price movements or expiration without achieving profitability.
- Custom: If you did not understand any of the terminology and abbreviation, you can write an email to intratraderesearch@gmail.com, and we will explain it to you as soon as possible.
Thanks and Regards :
Pooja Borse
Compliance Officer,
Intratrade Research & Technology Private Limited.
Grievance Redressal Policy
Intratrade Research & Technology Private Limited understands that exceptional investor service is crucial for our sustained business growth. To ensure that our investors receive outstanding service across all touchpoints, we have established a structured grievance redressal framework. Prompt and efficient handling of investor queries and complaints is essential for maintaining and enhancing our relationships, particularly as we operate under a Direct-to-Investor model in complaint/query handling. This policy outlines our approach to addressing grievances and includes a review mechanism to prevent similar issues in the future.
Grievance Redressal Principles
- Fair Treatment: Investors will be treated fairly at all times.
- Timely and Courteous Handling: Complaints and queries raised by investors will be addressed with courtesy and in a timely manner.
- Efficient and Fair Resolution: Queries and complaints will be handled efficiently and fairly.
Our Research Analysts and employees are committed to working in good faith and without prejudice, prioritizing the interests of our investors.
Grievance Redressal Mechanism
Details of Designation
| Details of designation | Contact Person Name | Address where the physical address location | Contact No | Email-Id | Working hours when complainant can call |
|---|---|---|---|---|---|
| CEO | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | intratraderesearch@gmail.com | 09:30 AM to 06:00 PM |
| Head of Customer Care | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | intratraderesearch@gmail.com | 09:30 AM to 06:00 PM |
| Compliance Officer | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | intratraderesearch@gmail.com | 09:30 AM to 06:00 PM |
| Principal Officer | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | intratraderesearch@gmail.com | 09:30 AM to 06:00 PM |
| Customer Care | Pooja Borse | F-16/A, First Floor, S K Open Mall, College Road, Nashik, 422005 | +91 7776034196 | intratraderesearch@gmail.com | 09:30 AM to 06:00 PM |
Responsibilities of Investors
If an investor experiences a deficiency in service, such as inadequate explanations, clarifications, or unsatisfactory delivery standards, they are encouraged to raise a grievance. This may be due to a lack of facilities or an unsatisfactory attitude from staff. Investors can seek clarification or submit a complaint using the following methods:
- Email: Send an email with your query or complaint to intratraderesearch@gmail.com.
- Phone: Call +91 7776034196 to speak directly with a Compliance Officer.
- Postal Mail: Write a letter with your query or complaint and send it to:
F-16/A, First Floor, S K Open, Mall,
Near Bassein Catholic Co-Operative Bank,
College Road, Nashik, 422005, Maharashtra, India.
If an investor has a grievance or complaint, they should first approach the concerned research analyst and ensure that the issue is resolved within 7 days. Should the complaint not be satisfactorily addressed, the investor has the option to escalate the matter by lodging a complaint with the Securities and Exchange Board of India (SEBI) via the SEBI Complaints Redress System (SCORES) portal:
SEBI SCORES portal (Opens in a new tab)
SCORES is a centralized, web-based system designed for the redressal of complaints. It allows investors to track the status of their complaints and ensures that SEBI takes up these issues with the relevant intermediary for timely resolution.
For physical complaints, investors may send their grievances to:
Office of Investor Assistance and Education
Securities and Exchange Board of India (SEBI)
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex
Bandra (E), Mumbai – 400 051
Investors are expected to:
- Approach the Concerned Analyst: First, address any grievances with the research analyst or intermediary directly and allow 7 days for resolution.
- Use SEBI SCORES Portal: If the issue remains unresolved, utilize the SEBI SCORES portal SEBI SCORES portal to lodge a complaint and track its status.
- Submit Physical Complaints if Necessary: For complaints that require physical submission, send them to the Office of Investor Assistance and Education at SEBI’s Mumbai office.
- Ensure Accurate Information: Provide all necessary details and documentation to facilitate a prompt and effective resolution of the complaint.
By following these steps, investors can help ensure that their grievances are addressed in a timely and efficient manner.
At Intratrade Research & Technology Private Limited, we are dedicated to resolving grievances efficiently and maintaining a high standard of service for all our investors.
Thanks and Regards :
Pooja Borse
Compliance Officer,
Intratrade Research & Technology Private Limited.
Details of Designation
Terms and Conditions for Research Services Subscription
Agreement between Client (“You”) and Intratrade Research & Technology Private Limited (The “Research Analyst”)
Intratrade Research & Technology Private Limited is a SEBI-registered Research Analyst (RA) under Registration No. INH000018744, BSE Enlistment No. 6406. By subscribing to the research services, clients acknowledge and agree to the following terms and conditions:
This agreement shall be effective from the date of the client’s signature and remain valid for a period of 365 days. During this term, the client has the option to continue or renew the services as desired.
1. Availing the Research Services
By accepting delivery of the research service, you (the “Client”) confirm that you have elected to subscribe to the research service of the Research Analyst at your sole discretion. The Research Analyst confirms that research services shall be rendered in accordance with the applicable provisions of the RA Regulations
2. Obligation on Research Analyst
Both the Research Analyst and you (the “Client”) shall be bound by the SEBI Act and all the applicable rules and regulations of SEBI, including the RA Regulations and relevant notifications of the Government, as may be in force from time to time.
3. Client Information and KYC
You (the “Client”) shall furnish all such details in full as may be required by the Research Analyst in its standard form with supporting details, if required, as may be made mandatory by RAASB/SEBI from time to time. The Research Analyst shall collect, store, upload, and/or check KYC records with the KYC Registration Agency (KRA) as specified by SEBI from time to time.
4. Consideration and Mode of Payment
The client shall duly pay to the Research Analyst the agreed fees for the services that the Research Analyst renders to the client and statutory charges, as applicable.
Such fees and statutory charges shall be payable through the specified manner and modes communicated by the Research Analyst (including but not limited to payment gateways or processors like Instamojo, Cashfree, Razorpay, Stripe, Jodo, NEFT, IMPS, Centralized Fee Collection Mechanism for RA, Cheque, etc.).
The maximum fee charged by the Research Analyst, per SEBI (RA) Regulations, shall not exceed ₹1.51 lakhs per annum per family of clients, unless otherwise notified by SEBI.
The Research Analyst may collect 3 months’ advance payment based on mutual agreement.
5. Termination of Service and Refund of Fees
Termination by Research Analyst
The Research Analyst can collect a maximum of three months’ advance fees, and as per your advance fees, the same validity is provided (if payment is partial, then a pro-rata basis validity of service will be allotted to the client).
The advance fees paid are non-refundable except if the Research Analyst’s license is terminated or cancelled by SEBI or voluntarily surrendered by the Research Analyst. In such cases, a pro-rata basis refund will be initiated by the Research Analyst to the client.
The Research Analyst reserves the right to suspend or terminate the provision of research services to clients in the event of suspension or cancellation of its registration with SEBI.
In case the certificate of registration of the Research Analyst is suspended for a period exceeding sixty (60) days or is cancelled, the Research Analyst shall refund the subscription fees to the client on a pro-rata basis for the period from the effective date of such suspension or cancellation to the end of the subscription period.
Termination by You (the Client)
We strive to provide a clear and fair refund policy for our clients. Please review the following terms:
Non-Refundable Fees
Certain fees, including but not limited to administrative, onboarding, Direct and Indirect taxes or setup charges, are non-refundable. These fees are expressly outlined in the service agreement and are not subject to refund under any circumstances.
No Refund for Partial Month Usage
Refunds will only be provided for full, unutilized months of service. In cases where a service agreement is terminated prior to the completion of a month, no refund will be issued for the partially utilized month. For example, if a client has paid for a service from February 1st to April 30th, and terminates the service on March 10th, no refund will be given for the unexpired month of March. A refund will only be issued for the full, unused month, which in this case would be for April.
Adverse Market Conditions or Losses Incurred
The RA does not guarantee any specific investment returns or profits. As investments are subject to market risks, the client acknowledges that financial losses may occur based on market conditions. Therefore, refunds will not be provided for any losses incurred due to investment decisions or market performance, even if these losses are based on recommendations provided by the RA
Refund Policy:
Important Notes:
- Cancellation requests must be made within the specified time periods to qualify for a refund.
- If the cancellation request is made after the applicable time frame, no refund will be issued.
- Kindly note that refund requests must be submitted in writing with valid reasons and sent exclusively to the email address: intratraderesearch@gmail.com
6. Risk Factors
Investments in securities markets are inherently risky and subject to market dynamics. Registration granted by SEBI, and certification from NISM in no way guarantee the performance of the intermediary or provide any assurance of returns to clients.
7. Conflict of Interest
The Research Analyst adheres to SEBI’s guidelines on the disclosure and mitigation of actual or potential conflicts of interest. Full disclosures are provided in each research report.
8. Grievance Redressal and Dispute Resolution
For any support-related grievances, including issues related to non-receipt of reports or deficiencies in service, clients must email their concerns to intratraderesearch@gmail.com. If unresolved, grievances must be escalated to the designated grievance officer. All grievances will be addressed within 7 (seven) business days or as per the latest SEBI RA Regulations.
Grievance Contact Details:
Compliance Officer: Pooja Borse | F-16/A, First Floor, S K Open Mall, College Road, Nashik, 422005 | 7776034196 | intratraderesearch@gmail.com
For more details regarding grievance-related matters, please refer to the grievance redressal section of our website: Grievance Redressal Policy
9. Use of Research Reports
All research reports and related information are confidential and intended solely for the subscriber. Unauthorized distribution, reproduction, or use of these materials is strictly prohibited. Clients must independently assess all recommendations, and the Research Analyst assumes no responsibility for any losses incurred
10. Mandatory Notice
Clients shall be requested to go through Do’s and Don’ts while dealing with the Research Analyst as specified in SEBI master circular no. SEBI/HO/MIRSD-POD-1/P/CIR/2024/49 dated May 21, 2024, or as may be specified by SEBI from time to time.
11. Optional Centralized Fee Collection Mechanism
Intratrade Research & Technology Private Limited, in compliance with SEBI guidelines, informs clients about the availability of an optional Centralized Fee Collection Mechanism (CeFCoM) for the payment of fees. Clients opting for this mechanism will be provided with necessary guidance and instructions at the time of subscription
12. Use of Artificial Intelligence
Intratrade Research & Technology Private Limited may occasionally use Artificial Intelligence (AI) tools in its research services to enhance the quality and efficiency of the recommendations provided to clients. In accordance with Regulation 24(7) of the SEBI (Research Analyst) Regulations, 2014:
- We take full responsibility for the security, confidentiality, and integrity of client data used in conjunction with AI tools.
- We ensure compliance with applicable laws regarding the use of AI tools.
13. Most Important Terms and Conditions (MITC)
Scope of Research Services These terms and conditions, and consent thereon, are for the research services provided by the Research Analyst (RA). The RA is prohibited from executing or carrying out any trades (purchase/sell transactions) on behalf of the client. Clients are advised not to allow the RA to execute trades on their behalf.
Fee Structure and Limits
The fee charged by the RA to the client will be subject to the maximum amount prescribed by SEBI/Research Analyst Administration and Supervisory Body (RAASB) from time to time (only applicable for Individual and HUF Clients).
2.1: The current fee limit is Rs 1,51,000/- per annum per family of clients for all research services.
2.2: The fee limit does not include statutory charges.
2.3: Fee limits do not apply to non-individual clients or accredited investors.
Advance Fee Payment and Refund The RA may charge fees in advance if agreed upon by the client. The advance shall not exceed the period stipulated by SEBI, which is currently one year. In case of premature termination of services by either the client or the RA, the client is entitled to a refund of proportionate fees for the unexpired period. (Kindly refer point 5. Termination of Service and Refund of Fees for more details)
Payment Methods Fees may be paid through specified modes such as cheque, online bank transfer, UPI, etc. Cash payments are not allowed. Clients can also opt for payment through the Centralized Fee Collection Mechanism (CeFCoM) managed by BSE Limited (currently recognized RAASB).
Conflict of Interest and Disclosure The RA is required to adhere to all applicable regulations, circulars, and directions from SEBI and RAASB regarding the disclosure and mitigation of any actual or potential conflict of interest. The RA will endeavor to inform the client promptly of any such conflict that could affect the services being provided.
Prohibition of Assured Returns No schemes offering assured/guaranteed/fixed returns, or any similar schemes, are allowed. The RA is prohibited by law from offering any such schemes to clients.
No Guarantees of Returns The RA cannot guarantee returns, profits, accuracy, or risk-free investments from using their research services. All opinions, projections, and estimates are based on available data under specific assumptions at the time of preparation/publication of the research report.
Market Risks Any investment made based on the recommendations in research reports is subject to market risks. Recommendations do not assure returns, and clients are not entitled to claim any losses incurred based on these recommendations. Clients should rely on their judgment and assessment when acting upon the research reports.
SEBI Registration and Certification SEBI registration, RAASB enlistment, and NISM certification do not guarantee the performance of the RA or assure any returns to the client.
Grievance Redressal Process
Step 1: Clients should first contact the RA using the details provided on the website or the contact information provided (RA to supply grievance details).
Compliance Officer: Pooja Borse | F-16/A, First Floor, S K Open Mall, College Road, Nashik, 422005 | 7776034196 | intratraderesearch@gmail.com
For more details regarding grievance-related matters, please refer to the grievance redressal section of our website: Grievance Redressal Policy
Step 2: If resolution is unsatisfactory, clients may lodge grievances through SEBI’s SCORES platform at www.scores.sebi.gov.in.
Step 3: Clients may also consider using the Online Dispute Resolution (ODR) via the Smart ODR portal at SMART ODR portal (Opens in a new tab)
Client’s Responsibility for Contact Details Clients must keep their contact details, including email addresses and mobile numbers, updated with the RA at all times.
Protection of Login Credentials The RA will never ask for the client’s login credentials, OTPs, or access details for their Trading Account, Demat Account, or Bank Account. Clients should never share such sensitive information with anyone, including the RA.
Non-Execution of Trades by Research Analyst
The terms and conditions and the consent thereon are for the research services provided by the Research Analyst, and the Research Analyst cannot execute or carry out any trade (purchase/sell transaction) on behalf of you (the client). Thus, you (the client) are advised not to permit the Research Analyst to execute any trade on your (the client) behalf.
No Assured Returns
All investments in securities markets are subject to market risks. Registration with SEBI and certifications from NISM do not guarantee returns. We do not offer any profit-sharing model or assure any returns.
To review the details of Most Important Terms and Conditions (MITC), please refer to the MITC section of our website: Terms and Conditions
We will revise MITC based on changes standardized by the Industry Standards Forum (ISF) in consultation with SEBI and RAASB. This will be updated on our website.
Usage
The Client agrees to use Our Services for personal benefit and consumption only. Unauthorized distribution or reproduction of Our research reports or content is strictly prohibited and can attract appropriate penal action by the Research Analyst.
No Representation on Our Behalf
You shall not describe yourself as Our agent or make any representations or warranties on Our behalf. You shall not permit execution of trades by the Research Analyst on your behalf.
Accuracy of Information
All information provided by you must be accurate and complete. We are not liable for losses or damages arising from any inaccuracy in the data you provide.
Confidentiality & IP Rights
All research reports, materials, and intellectual property provided by Us remain Our property. Clients shall maintain the confidentiality of such materials and shall not share them without Our explicit written consent.
Performance Disclaimer
Past performance is not indicative of future performance.
Support Team Disclaimer
Our organization employs two distinct categories of staff to assist with your queries:
- Customer Support Executives:
These employees are responsible for providing assistance related to the explanation of our services prior to your subscription. They are typically undergraduate-level employees, and their role is strictly limited to clarifying the features and benefits of the services offered. Please note that Customer Support Executives are not authorized to handle any research-related queries or provide any support regarding research matters.
- Customer Support Managers:
These employees are responsible for addressing any research-related inquiries that you may have. However, please be advised that Customer Support Managers are not authorized to recommend or suggest any changes to the research provided by the research analysts in official communication channels, such as the mobile application, Telegram channel, or any other official platform. Should you encounter any employee engaging in activities contrary to this policy, it is imperative that you notify us immediately by sending an email to intratraderesearch@gmail.com. This will allow the company to take the necessary corrective actions. Please be aware that any losses or adverse consequences resulting from such actions will not be the responsibility of the company.
Customer Support Managers are typically graduate-level employees.
14. Standard Terms of Service
By subscribing to our services, the Client acknowledges and agrees to the following:
- “I/We have read and understood the terms and conditions applicable to a research analyst as defined under regulation 2(1)(u) of the SEBI (Research Analyst) Regulations, 2014, including the fee structure.”
- “I/We are subscribing to the research services for our own benefits and consumption, and any reliance placed on the research report provided by the research analyst shall be as per our own judgment and assessment of the conclusions contained in the research report.”
- “I/We understand that –
- i. Any investment made based on the recommendations in the research report are subject to market risk.
- ii. Recommendations in the research report do not provide any assurance of returns.
- iii. There is no recourse to claim any losses incurred on the investments made based on the recommendations in the research report.”
15. Declaration from Intratrade Research & Technology Private Limited ("Research Analyst")
- We are duly registered with SEBI as a Research Analyst under Registration No. INH000018744 from November 4, 2025; BSE Enlistment No. 6406 and compliant with the SEBI (Research Analyst) Regulations, 2014.
- Currently, we have a valid SEBI registration and the required qualification to render services contemplated under RA regulations.
- We have no material adverse disciplinary history or any conflicts of interest that compromise the integrity of our recommendations.
- The maximum fee charged by the Research Analyst shall not exceed ₹1.51 lakhs per annum per family of clients excluding any applicable statutory levies or taxes.
- The recommendations provided by us do not provide any assurance of returns.
For more detailed information about the terms and conditions, you may refer to the MITC section of our website: Terms and Conditions or contact us directly at intratraderesearch@gmail.com.
Thanks and Regards :
Pooja Borse
Compliance Officer,
Intratrade Research & Technology Private Limited.
Refund Policy Termination of Service and Refund of Fees
Termination by Research Analyst
The Research Analyst can collect a maximum of three months’ advance fees, and as per your advance fees, the same validity is provided (if payment is partial, then a pro-rata basis validity of service will be allotted to the client).
The advance fees paid are non-refundable except if the Research Analyst’s license is terminated or cancelled by SEBI or voluntarily surrendered by the Research Analyst. In such cases, a pro-rata basis refund will be initiated by the Research Analyst to the client.
The Research Analyst reserves the right to suspend or terminate the provision of research services to clients in the event of suspension or cancellation of its registration with SEBI.
In case the certificate of registration of the Research Analyst is suspended for a period exceeding sixty (60) days or is cancelled, the Research Analyst shall refund the subscription fees to the client on a pro-rata basis for the period from the effective date of such suspension or cancellation to the end of the subscription period.
Termination by You (the Client)
By accepting and providing mutual consent to these terms and conditions, and subsequently making payment, you agree to be bound by all the terms outlined herein. Once payment is made, no refund will be issued for any fees paid to date, except as specified in the cancellation terms below.
Refund Policy:
Subscription Type | Cancellation Period | Refund Details |
|---|---|---|
One-Month Subscription | Within 48 hours of payment | 100% refund of the subscription fee. |
Two-Month Subscription | Within 72 hours of payment | One month's subscription fee retained by RA, remaining balance refunded. |
Three-Month Subscription | Within 120 hours of payment | One month's subscription fee retained by RA, remaining balance refunded. |
Important Notes:
- Cancellation requests must be made within the specified time periods to qualify for a refund.
- If the cancellation request is made after the applicable time frame, no refund will be issued.
At Intratrade Research & Technology Private Limited, we are dedicated to providing high-quality services to our clients. Please review our refund policy carefully:
- No Refunds: We do not offer a 100% guarantee on our services, and therefore, we cannot provide refunds on subscriptions under any circumstances. Once payment is made for a service, it is non-refundable, and no cancellations will be accepted. Cancellation requests must be made within the specified time periods to qualify for a refund. If the cancellation request is made after the applicable time frame, no refund will be issued.
- Service Satisfaction: If you are not satisfied with our services, please contact us for guidance on how to address any issues. We will make every effort to improve your experience and resolve any concerns. However, refunds or cancellations are not available.
- Pre-Payment Review: Before making a payment, we strongly recommend that you:
- Thoroughly review all information about our services.
- Read our Terms and Conditions.
- Review our Privacy Policy and Refund Policy.
- Acceptance of Terms: By proceeding with payment, you acknowledge that you have read, understood, and agree to all terms, conditions, disclaimers, and policies outlined, including this Refund Policy.
Thank you for choosing Intratrade Research & Technology Private Limited. We appreciate your understanding and cooperation.
For any inquiries, you can reach us at intratraderesearch@gmail.com.
Thanks and Regards :
Pooja Borse
Compliance Officer,
Intratrade Research & Technology Private Limited.
Privacy Policy
At Intratrade Research & Technology Private Limited – Research Analyst, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines our online information practices and the choices available to you regarding the collection and use of your information.
Information Collection and Use
We collect information that you provide to us through our website, mobile application, or other channels, including social media. This information helps us deliver and improve our services effectively.
Data Security
We are dedicated to safeguarding the security and confidentiality of your information. While we strive to implement robust security measures, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, despite our best efforts, we cannot guarantee the absolute security of any information transmitted to us. You transmit your personal information at your own risk.
Use of Information
Your information, including personal details such as your mobile number and email address, may be used to:
- Send you newsletters or updates about new services.
- Contact you regarding service promotions and feedback, if any.
By subscribing to our services, you consent to receive these communications from us.
Disclosure of Information
Your information may be transferred to or accessed by:
- Regulating authorities and related organizations.
- Other organizations or individuals with whom we have an interest, for purposes related to the services we provide, even without your explicit consent.
Contact Permissions
By filling out the ‘Inquiry Form’ on our website, mobile application, or through other channels such as social media, you consent to receive calls, SMS, and WhatsApp messages from us at the number you provide. This consent applies even if your number is registered on the National ‘Do Not Disturb’ registry.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Phone: 7776034196
- Email: intratraderesearch@gmail.com
Thank you for trusting Intratrade Research & Technology Private Limited – Research Analyst with your information.
Thanks and Regards :
Pooja Borse
Compliance Officer,
Intratrade Research & Technology Private Limited.
Our Trading Rules
ANNUAL COMPLIANCE AUDIT REPORT
Valid UPI Handle & Payment Verification
Dear Valued Client,
As per SEBI guidelines, we are using a validated and authorised UPI payment handle for secure fee collection.
Request you to make all future payments only through the following valid UPI ID:
Valid UPI ID: intratraderesearch.ra@valididfc
This is to protect you from fraud and ensure transparency.
Please avoid payments to any other UPI IDs.
Verify UPI ID
You can verify the UPI ID through the SEBI intermediary verification facility:
SEBI UPI Verification:
Verify UPI ID on SEBI Check (Opens in a new tab)
How to Verify Our UPI ID
Before making any payment, please ensure that the UPI ID displayed during the payment process matches our authorised UPI ID:
intratraderesearch.ra@valididfc
The verified UPI details should correspond to:
Name:
INTRATRADE RESEARCH AND TECHNOLOGY PRIVATE LIMITED
SEBI Registration No.:
INH000018744
Category:
Research Analyst
Frequently Asked Questions
The investors can choose their preferred mode of payment, such as UPI, IMPS, NEFT, RTGS, or Cheques. If an investor opts to use UPI for the payment to registered intermediaries, then they have to do so only using the new UPI IDs allotted to registered intermediaries.
Investors need to keep following things into consideration:
- The UPI ID should properly show the name of the intermediary, followed by the short abbreviation of their category, for example, “brk” for Brokers and “mf” for Mutual Funds, to the left of the character.
- On the right side of the new and exclusive handle “@valid” should be present, followed by the bank name.
- On the confirmation screen, the app should show a white thumbs-up icon inside a green triangle.
- The QR code generated using the utility will have a white thumbs-up icon inside a green triangle. It will also display the UPI ID just below the QR code.
No, the new UPI IDs are only for intermediaries to obtain and investors can continue to use their existing UPI IDs.
Our Validated UPI ID
intratraderesearch.ra@valididfc
Please verify the UPI ID before making any payment.
Do not make payments to any other UPI ID claiming to represent Intratrade Research & Technology Private Limited.
